Shipping & Delivery Policy

That Makeup Brand currently delivers across Australia, including regional and remote addresses, PO boxes and Parcel Lockers where our carrier supports them. We do not yet ship internationally. If you would like to be told when international delivery becomes available, join our mailing list.

The delivery options and charges available for your address are shown at checkout before you pay.

Orders are usually dispatched within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding New South Wales and national public holidays. Orders placed over a weekend or public holiday are processed on the next business day. During launches, sale events and the pre-Christmas period, processing may take a little longer; we will let you know if we expect a significant delay.

Delivery times quoted at checkout are estimates provided by our carriers and are counted from dispatch, not from the date you place your order. As a guide, standard delivery typically takes 2 to 6 business days in metropolitan areas and 4 to 10 business days to regional and remote areas; express services are faster where available. Estimates are not guaranteed and can be affected by weather, carrier disruptions, peak periods and events outside our control.

Delivery charges are calculated at checkout based on your address and the service you choose. Where we offer free or reduced-rate delivery above an order value, the threshold is calculated on the order value after discounts and before delivery charges. We may change delivery charges and thresholds at any time; the charge shown at checkout is the charge you pay.

Every order is sent with tracking. You will receive a dispatch email with your tracking number and a link to follow your parcel. Tracking information may take up to 24 hours to update after dispatch.

Please make sure your delivery address is complete and correct. We are not responsible for parcels delivered to an incorrect or incomplete address that you provided, and re-delivery or return charges may apply. If you notice an error, contact us immediately; we will do our best to correct it before dispatch.

If you choose "authority to leave" or your carrier leaves the parcel in a safe place in line with your instructions, delivery is complete when the parcel is left and risk passes to you at that point. If no safe place is available, the carrier will leave a card and take the parcel to a collection point. Parcels not collected within the carrier's holding period are returned to us; we will contact you to arrange re-delivery, which may incur a further delivery charge, or refund the order less the original delivery cost and any return charge.

If your parcel has not arrived within the estimated time, check your tracking first and then contact us at orders@thatmakeupbrand.com with your order number. We will lodge an enquiry with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or provide a full refund, at your choice. Please allow the carrier up to 10 business days to complete its investigation.

If your order arrives damaged, please photograph the outer packaging and the products before disposing of anything and contact us within 7 days of delivery. We will arrange a replacement or refund in accordance with our Returns, Refunds and Guarantees Policy. Damaged, faulty or incorrect items are always replaced or refunded at no cost to you.

If part of your order is unavailable, we may send the available items first and the remainder when it is ready, at no extra delivery cost to you. Pre-order items are dispatched when they arrive in stock; the expected dispatch date is shown on the product page and in your order confirmation. Orders containing a pre-order item are held and sent together unless we advise otherwise.

Our products are packed to protect them in transit, and we use recyclable materials wherever possible. Skincare can be sensitive to heat; during very hot weather we may hold dispatch for a short period or recommend express delivery. Once delivered, please store products out of direct sunlight and away from heat.

Delivery questions can be sent to orders@thatmakeupbrand.com or through the "Order support" option on our Contact page, quoting your order number.