Terms of Sale

These Terms of Sale apply to every order placed with That Makeup Brand through our website. They form part of our Terms and Conditions and should be read with our Shipping & Delivery Policy and Returns, Refunds and Guarantees Policy. By placing an order you agree to them.

When you place an order you are making an offer to purchase the products in your bag at the stated price. We will send an order acknowledgement by email; this confirms we have received your order, not that we have accepted it. A contract is formed only when we dispatch the products and send you a dispatch confirmation. Until then we may decline or cancel the order for any of the reasons in section 6.

Please check your order carefully before confirming it, including shade, size, quantities and delivery address. We cannot guarantee that changes can be made once an order has been submitted, but contact us as soon as possible and we will try to help.

All prices are in Australian dollars (AUD) and include GST where it applies. Delivery charges, where they apply, are shown at checkout before you pay. Prices and delivery charges may change at any time, but the price shown at the time your order is accepted is the price you pay.

Although we take care with our pricing, errors can occur. If a product is listed at an incorrect price or with incorrect information due to an error, we may cancel the affected order and refund any amount paid, even after you receive an order acknowledgement, provided we tell you as soon as reasonably practicable.

Payment is taken in full at the time you place your order using the payment methods shown at checkout. Payments are processed securely by our payment providers; we do not see or store your full card details. By providing a payment method you confirm that you are authorised to use it.

If a payment fails, is reversed or is subject to a chargeback that we consider unjustified, we may cancel the order, suspend your account and recover any amounts owing together with reasonable costs.

Sets and bundles are sold and priced as a single product. Where a set is returned, it must be returned complete unless we agree otherwise; refunds for partially returned sets will reflect the full retail price of the items kept. Gifts with purchase have no cash value, are available while stocks last and must be returned with the order if the qualifying purchase is returned for a change-of-mind refund.

Discount codes must be entered at checkout and cannot be applied after an order has been placed. Unless stated otherwise, one code may be used per order, codes cannot be combined with other offers, cannot be applied to gift cards, sets already discounted or previous purchases, and may be withdrawn or varied at any time without notice. We may cancel orders that use codes obtained improperly, shared beyond their intended audience or used in a way that is inconsistent with the offer.

We may decline or cancel an order, in whole or in part, where:

• a product is unavailable or has been discontinued;
• there is an error in the price, description or image of a product;
• payment has not been authorised, or we reasonably suspect the payment or order is fraudulent;
• the order appears to be placed by or on behalf of a reseller, distributor or commercial buyer without our written agreement;
• the delivery address is one we cannot deliver to, or
• the order breaches these Terms of Sale, our Terms and Conditions or our Acceptable Use Policy.

If we cancel an order we will tell you by email and refund any amount paid to the original payment method within 10 business days.

Our products are sold for personal use only. Purchasing for resale, distribution or commercial purposes is not permitted without a written wholesale agreement. We may limit the quantity of any product per order, per customer or per household, and may cancel orders that exceed those limits. Trade enquiries are welcome through the "Wholesale & stockists" option on our Contact page.

Where we offer gift cards, they are delivered by email, are valid for at least three years from the date of issue, cannot be redeemed for cash and cannot be reloaded. They can be used towards any purchase on our website and any remaining balance stays on the card. Treat gift cards like cash; we are not responsible for lost or stolen cards or codes.

Ownership of products passes to you when we receive payment in full. Risk of loss or damage passes to you when the products are delivered to the address you provided, or to a person at that address, or when they are placed in a safe location in accordance with your delivery instructions.

Orders are prepared quickly, so we cannot promise that an order can be changed or cancelled once placed. If you need to make a change, contact us at orders@thatmakeupbrand.com with your order number as soon as possible. If your order has already been dispatched, our Returns, Refunds and Guarantees Policy applies.

If we offer a subscribe-and-save option, the frequency, price and any discount are shown when you subscribe. Each renewal is charged to your saved payment method on the renewal date. You can pause, skip or cancel future deliveries at any time from your account before the next renewal is processed; cancellations do not affect orders already charged, which are covered by our returns policy.

Questions about an order can be sent to orders@thatmakeupbrand.com or through the "Order support" option on our Contact page. Questions about a payment, a charge on your statement or an invoice can be sent to payments@thatmakeupbrand.com; wholesale and trade enquiries to wholesale@thatmakeupbrand.com.